How to resend an invitation to Studio

To ensure that only valid persons gain access to Studio, invitation links sent on email to new users have an expiration. If an invitation is not accepted promptly, the invitation needs to be resent. 

Steps

The process for resending an invitation is different depending on whether it is a project or organization the user is invited to.

Resend invitation to a project

A user role of Project administrator or higher is required to resend an invitation to a project.

  1. Open Studio
  2. Select the Project the user is invited to in the dropdown in the header
  3. Select Project Settings
  4. Select the e-mail address of the user that needs a new invitation
  5. Select RESEND INVITATION
    ResendButton.png

A new invitation email is now sent to the e-mail address of the user.

Resend invitation to an organization

A user role of Organization admin is required to resend an invitation to an organization.

  1. Open Studio
  2. Go to any Project in the Organization by selecting one from the dropdown in the header.
  3. Select Administrators
  4. Select the e-mail address of the user that needs a new invitation and press Resend Invite.

    ResendOrgAdmin.png

A new invitation email is now sent to the recipient immediately.

Email not received?

If the recipient is having trouble getting the invitation on email, you can copy the Invite URL link and send this directly to the person you invited over any messaging application.