Cloud Connector Help

This overview shows all the different status symbols that can be displayed on a Cloud Connector and what they mean.

Cloud Connector Overview

 

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  The cloud is not reached

  Connected to Cloud

  Attempting to Connect

  Cellular signal strength to the cellular network

  The Cloud Connector is starting up. It has a different meaning when the Activity Monitor is active.

  Connected through Ethernet

  Connected through the cellular network

Troubleshooting

The Cloud Connector has different symbols that show its current error state that can be helpful for troubleshooting.

No symbols lit

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  • Remove the Cloud Connector from the power outlet, wait 30 seconds and re-insert it
  • Insert the Cloud Connector in a different power outlet
  • If this did not solve your problem, please contact us

Sensor symbol stuck

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  • Remove the Cloud Connector from the power outlet, wait 30 seconds and re-insert it
  • If this did not solve your problem, please contact us

Sensors do not show up in Studio or in the API

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  • Remove your Cloud Connector from the power outlet, wait 30 seconds and re-insert it
  • If this did not solve your problem, please contact us

No Ethernet connection

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  • Check your firewall settings to ensure the Cloud Connector is allowed to access the internet
  • If this did not solve your problem, please contact us

No cellular connection

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  • Move the Cloud Connector to a different location. This is to see if there is cellular reception elsewhere
  • Connect the Cloud Connector via Ethernet
  • If this did not solve your problem, please contact us

Cloud Connector update

Cloud Connectors are sometimes updated with new firmware to add additional features. These updates are fully automatic.

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  • If the light on the left and right is lit the Cloud Connector is being updated
  • Keep the unit powered on while this symbol is shown
  • The update will be completed within minutes without loss of sensor data

Activity Monitor

The Cloud Connector has a special mode that lets you see its activity. When activating the Activity Mode the square symbol will blink every time a nearby sensor sends an event, even if the Cloud Connector is offline.

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  • To activate this mode, press and hold the bottom half (see figure) of the Cloud Connector’s surface
  • When the  sensor icon appears after 2 seconds, remove your hand

 

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  •   Sensor Data Received

    Each flash of the sensor symbol represents a data packet received from a sensor in close proximity to the Cloud Connector.

    Tip: Press a sensor while you are close to the Cloud Connector to see if the Cloud Connector is able to pick up the signal.

  •   Cellular Signal Strength

    The dots represent the signal strength of the cellular network. During activity mode, the Cloud Connector will show the signal strength even though it is connected through ethernet.

  •     Network activity

    The Ethernet or cellular symbols flash according to the network activity. When data is sent to or received from the Cloud the symbol will flash. When connected via Ethernet the Ethernet symbol will show, when on cellular the cellular symbol will show.