This article contains information on how to resolve the issue when the sensor cannot be seen in Studio.
All previously purchased and claimed sensors are typically located in one of the Organization’s Projects or Organization Inventory. The inability to see or locate the device in Studio can be due to the following reasons:
Ask the Organization admin to provide access to the project where the sensor resides.
Troubleshooting did not fix the problem?
Please get in touch with us if the above-mentioned fixes did not resolve the issue. Please include the ID of the device(s) and a description of the issue when contacting support.