Transferring devices (both sensors and Cloud Connectors) between different Organizations can be done seamlessly under specific conditions. Below, you will find a step-by-step guide on how to move these devices.
Attention!
When devices are moved, the subscription and billing responsibilities are also transferred to the target Organization.
Conditions for moving devices
To move devices between Organizations, only one of the following conditions must be met:
-
You have an Administrator role in both Organizations - The person initiating the transfer must be an Administrator in both Organizations
- Both Organization Administrators send confirmation to DT Support - If the person who initiates the transfer is not an Administrator in both Organizations, confirmation from the Administrators of both Organizations must be sent via email to DT Support.
Moving devices
Method 1: You have an Administrator role in both Organizations
- Log into the Studio account containing the devices you wish to transfer
- Choose the Project where the devices are located
- Navigate to Sensors & Cloud Connectors
- Select all devices you would like to move
- Select the Move Devices option
- Choose the target Organization and Project
- Click on Move
- The devices and their subscriptions are now transferred to another Organization.
Method 2: Both Organization Administrators send confirmation to DT Support
- Initiate a support request that contains:
- Written confirmation: Both Administrators must reply to the email thread, explicitly consenting to the device transfer.
- Device IDs: List the IDs of the devices that need to be transferred.
- Target Organization: Specify the organization to which the devices will be transferred.
- DT Support will then proceed with transferring the devices.
Need assistance?
Please feel free to reach out to our support team if you require additional assistance or have any further inquiries not covered in our Help Center. We are here to help!