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Cloud Connector
Studio
- I cannot find the invitation to Studio in my inbox
- I cannot find the password reset link in my inbox
- I'm unable to remove a project in my organization, what should I do?
- My account is locked! How can I unlock it?
- Why doesn't "Identify a Sensor" and live updates work in Studio?
- Why is the timestamp in the API and Studio not the same?
General
Common Questions
Sensors
- What type of battery is used in the sensors?
- Can a sensor send more than 100 messages a day?
- Can the sensor battery be replaced?
- Do we have an Ex Zone certification?
- Do we lose sensor data in the event of a power outage?
- Does a sensor that is not connected to a Cloud Connector drain the battery?
Cloud Connector
- Are there any network actions required to activate the Cloud Connector?
- How many Sensors can one Cloud Connector handle?
- How much power (watt) does the Cloud Connector EU 4G consume?
- How much times does a sensor event use to reach the cloud?
- What cellular technology does the Cloud Connector use?
- What communication protocol is used?
Studio
- Can I have the temperature in Fahrenheit?
- Can I setup email and SMS alerts in Studio?
- How are the sensors assigned to my user?
- How do I create a new Project in Studio?
- How do I delete a sensor in a project ?
- How do I delete an emulated sensor?
API
- Are Self-signed SSL Certificates accepted?
- Can I integrate real-time updates with ArcGIS?
- Do you resend events if there are any Cloud-to-Cloud integration issues?
- Is your solution compatible with the Modbus protocol?
- What type of integrations exists to connect to other cloud solutions?
- Where can I find API documentation?
Commercial
Connectivity
Security
General
- Where is your production site located?
- Are your devices certified?
- Can you share details on your product roadmap?
- Can you share some reference cases?
- Do you support software updates to devices in the field?
- Documents