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Sensors

Installation Troubleshooting
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Cloud Connectors

Installation Troubleshooting
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Studio

Getting started with Studio Studio Guides
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Developer Docs

Introduction to Data Connectors Introduction to REST API
Open Developer Docs

Accessories

Installation How to measure temperature in freezers, fridges and cold storage
View Accessories

Installation

Installing your first kit How to plan your installations
View installation guide

Common questions

Account

  • How to view and update billing information
  • How can I unlock my account?
  • How to reset a lost or forgotten password

API

  • Can I integrate with ArcGIS?
  • Is your solution compatible with the Modbus protocol?
  • What type of integrations exists to connect to other cloud solutions?
  • Where can I find API documentation?

Commercial

  • Do you offer volume pricing?
  • Renewal and subscription FAQ
  • What is the warranty period?

Security

  • How do I report a security issue?
  • Is the sensor data encrypted?
  • Are self-signed SSL certificates accepted?
  • Security Whitepaper

General

  • Where is your production site located?
  • Are your devices certified?
  • Can you share details on your product roadmap?
  • Declarations of Conformity
  • Do you support software updates to devices in the field?
  • What countries and regions do you support?

Support

  • How can I track the status of my support requests?
  • How to contact support
  • What is the response time in case of issues?

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