Support

• How to contact support
• How can I track the status of my support requests?
• What is the response time in case of issues?

Commercial

• Extended Data Storage
• Renewal and Subscription FAQ
• Invoice payment options
• How to view invoice history
• What is the warranty period?
• How to claim your warranty

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Logistics

• Delivery Q&A
• Shipping and Customs Information
• Product Classification in International Trade
• Battery Shipping Compliance
• How do I return devices via FedEx?
• How do I return devices via DHL?

General

• Supported countries
• Are your devices certified?
• Can your sensors be Ex-certified?
• Are sensors calibrated according to NIST?
• Where is your production site located?
• Can you share details on your product roadmap?

API

• Where can I find API documentation?
• Can I integrate with ArcGIS?
• Is your solution compatible with the Modbus protocol?
• What type of integrations exists to connect to other cloud solutions?

Security

• How do I report a security issue?
• Is the sensor data encrypted?
• Do you support software updates to devices in the field?
• Are self-signed SSL certificates accepted?

Legal

• Declarations of Conformity
• Security White Paper
• General Terms and Conditions