How can we help?
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- My account is locked! How can I unlock it?
- I'm unable to remove a project in my organization, what should I do?
- My device are not shown in Studio
- Why doesn't "Identify a Sensor" and live updates work in Studio?
- Why do invitations to Studio arrive late to my mailbox?
- Why is the timestamp in the API and Studio not the same?
- Is your sensor submersible into the water?
- When is a humidity sensor expected to be in place?
- Do we have an Ex Zone certification?
- When is a Sensor considered "offline"?
- Can a sensor send more than 100 messages a day?
- What is the battery lifetime?
- How much power (watt) does the Cloud Connector EU 4G consume?
- What cellular technology does the Cloud Connector use?
- What is the delay between the Sensor data being send and received in the cloud?
- Are there any network actions required to activate this gateway?
- Is there any impact on other technologies surrounding the gateway?
- How many Sensors can one Cloud Connector handle?
- How do I know If I am an Organization Administrator?
- How do I delete a virtual sensor?
- How do I create a new Project in Studio?
- Can I switch the temperature to be in Fahrenheit instead of Celsius?
- How do I handle "customers of customers" in Studio and the API?
- Is it possible for set up alerts SMS or email alerts in Studio?
- Which Countries and Regions do you support?
- How can I track the status of my support requests?
- Datasheets for sensors and Cloud Connector
- Do you support software updates to devices in the field?
- What is in a Pilot Kit?