Account

• How to view and update billing information
• How can I unlock my account?
• How to reset a lost or forgotten password

API

• Can I integrate with ArcGIS?
• Is your solution compatible with the Modbus protocol?
• What type of integrations exists to connect to other cloud solutions?
• Where can I find API documentation?

Commercial

• Do you offer volume pricing?
• Renewal and subscription FAQ
• What is the warranty period?

Security

• How do I report a security issue?
• Is the sensor data encrypted?
• Are self-signed SSL certificates accepted?
• Security Whitepaper

General

• Where is your production site located?
• Are your devices certified?
• Can you share details on your product roadmap?
• Declarations of Conformity
• Do you support software updates to devices in the field?
• What countries and regions do you support?

Support

• How can I track the status of my support requests?
• How to contact support
• What is the response time in case of issues?