Support

• How to contact support
• How can I track the status of my support requests?
• What is the response time in case of issues?

Commercial

• Renewal and Subscription FAQ
• Extended Data Storage
• Invoice payment options
• What is the warranty period?
• Do you offer volume pricing?

Logistics

• Delivery Q&A
• Shipping and Customs Information
• Product Classification in International Trade
• Battery Shipping Compliance
• How do I return devices via DHL?
• What countries and regions do you support?

General

• Are your devices certified?
• Where is your production site located?
• Do you support software updates to devices in the field?
• Can you share details on your product roadmap?

Account

• How to view and update billing information
• How can I unlock my account?
• How to reset a lost or forgotten password

API

• Where can I find API documentation?
• Can I integrate with ArcGIS?
• Is your solution compatible with the Modbus protocol?
• What type of integrations exists to connect to other cloud solutions?

Security

• How do I report a security issue?
• Security Whitepaper
• Is the sensor data encrypted?
• Are self-signed SSL certificates accepted?

Legal

• Declarations of Conformity
• General Terms and Conditions