The cellular technology supported by a Cloud Connector depends on which version you have. This article lists the cellular standards for each version.
Who is this article for?
Anyone selecting or installing a Cloud Connector who wants to know which cellular network it will connect to.
Cellular technology by Cloud Connector version
- Cloud Connector (2nd Gen) — supports 4G
- Cloud Connector EU 4G — supports 4G, 3G, and 2G
- Cloud Connector US 4G — supports 4G
- Cloud Connector EU 3G/2G — supports 3G and 2G
The phase-out of 2G and 3G is already in progress in many countries. EU 2G/3G devices are expected to lose cellular compatibility soon. For timeline information, see this article.
Troubleshooting / FAQ
Q: My Cloud Connector EU 3G/2G is losing connectivity. What should I do?
A: The 2G and 3G networks are being phased out in many countries. If your device is losing connectivity, contact your account manager about upgrading to a 4G model.