Installing Cloud Connectors (2nd Gen)

This guide demonstrates the installation process for a Cloud Connector (2nd Gen) to enable seamless data transmission from your sensors to the cloud. For larger installations, please plan before starting.

  A PDF copy of the abbreviated installation manual in download format is available here.

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Installation steps

The installation takes only minutes through the following steps:

  1. What you need
  2. Find the optimal location
  3. Claim the device
  4. Mount the Cloud Connector
  5. Connect to power
  6. Connect to DT Cloud

When the Cloud Connector is online, nearby sensors will automatically send encrypted data to your account in the cloud. Refer to troubleshooting if the device is not coming online or has a weak connection.

Additional information

Please make sure to check out our Common Questions section, where we gathered some of the most usual Q&A for additional help during installation.

What you need

A Cloud Connector, together with the parts included in the box. It is helpful to have Studio available on a mobile phone during the installation for easy identification and naming.

Find the optimal location

An optimal Cloud Connector placement ensures a stable sensor connection and sometimes reduces the need for additional Cloud Connectors. 

On-site surveys are the best way to assess signal strength. The sensor type determines the wireless range, which can vary between 25 and 160 meters. In case of weak coverage, you can increase the range by using range extenders or installing them in open spaces. For detailed information regarding the wireless range of each sensor, kindly refer to their individual datasheets.

Mount the Cloud Connector in a location that minimizes obstructions, usually positioned high on a wall or ceiling, while taking into account environmental variables. To learn more about installation planning and environmental considerations, we encourage you to consult our Installation planning guide

Claim the device

To have the device show up in Studio Organization, it must be claimed beforehand. Cloud Connectors are claimed by either scanning the Kit ID on the packaging or on the back. IDs. I can also be entered manually if needed.

Need help with claiming?

For more information about claiming, please visit the following article: How to claim devices in Studio.

Mount the Cloud Connector

Our Cloud Connectors can be installed in two ways: wall or ceiling mounting or drop ceiling mounting.

Wall or Ceiling Installation

Secure the mounting bracket to the wall with screws. If mounted below 2 meters, the adhesive can be used alone.

 

The Cloud Connector attaches to the bracket with a friction bayonet mount.

 

Align the slots and move the Cloud Connector onto the bracket.

 

 

Turn the Cloud Connector 45° degrees to secure it in place and connect the power cable.

 

 

Drop Ceiling Installation

 

Remove the tile for the ceiling to perform the installation.

The mounting bracket is attached to the tile using the provided backing plate with two screws and nuts.

The Cloud Connector attaches to the bracket with a friction bayonet mount.

 

Drill a 15 mm hole, 6 cm from the edge of the device for
cables.

 

Connect to power

Use the provided power supply to power the Cloud Connector. A blinking white light is shown while booting.

Power through PoE?

If you need to power the gateway through Ethernet, use a compatible 5V PoE splitter. See the datasheet here: Cloud Connector (2nd Gen).

Connect to DT Cloud

Cloud Connectors with a cellular subscription automatically connect to the DT Cloud. If cellular coverage is lacking or the device is Ethernet-only, use an Ethernet cable to connect to the local network. A firewall configuration might be required for communication. The Cloud Connector indicator's light displays the connectivity status:

  • Pulsing White - Connecting/updating, this can take up to a few minutes
  • Solid White - Connected to the internet and fully operational
  •   Solid Red - Not connected, visit our Help Center for troubleshooting.

You can also locate the Cloud Connector in Studio and verify the connection status as shown below.

Cellular status

If Cloud Connectors are connected through cellular, ensure they have a Good Connection in Studio, as shown below.

Ethernet status

If Cloud Connectors are connected through Ethernet, ensure they are online in Studio, as shown below.

Experiencing an installation issue?

If you have any additional questions or if any problem should occur during installation, please reach out to us.