This article explains how quickly you can expect a response from Disruptive Technologies when you experience an issue, and where to check for ticket updates.
Who is this article for?
Anyone using Disruptive Technologies products or cloud services who is experiencing an issue and wants to know how quickly they can get help.
What to do in case of an issue?
To get help as quickly as possible when you're experiencing an issue, follow these steps:
- Check the status page first. If you think there might be a service disruption, visit the status page for the latest updates. Cloud services are monitored 24/7.
- Search this Help Center. Many common questions are already answered here, so you may find an instant solution.
- Contact support if you still need help. If you can't find your answer, get in touch with support. You can expect a response within a few business hours.
Troubleshooting / FAQ
Q: How long will it take to get a response from support?
A: You can typically expect a response within a few business hours after submitting your request. Some occasional delays might happen.
Q: Is there a way to check if the issue is on Disruptive Technologies' side?
A: Yes. Visit the status page to see if there is a known service disruption. Cloud services are monitored around the clock.