Common Questions

Sensor

• What type of battery is used in the sensors?

• Can a sensor send more than 100 messages a day?

• Can the sensor battery be replaced?

• Do we have an Ex Zone certification?

• Do we lose sensor data in the event of a power outage?

• Does a sensor that is not connected to a Cloud Connector drain the battery faster?

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Cloud Connector

• Are there any network actions required to activate the Cloud Connector?

• How many Sensors can one Cloud Connector handle?

• How much power (watt) does the Cloud Connector EU 4G consume?

• How much times does a sensor event use to reach the cloud?

• What cellular technology does the Cloud Connector use?

• What communication protocol is used?

Studio

• Can I have the temperature in Fahrenheit?

• Can I setup email and SMS alerts in Studio?

• How do I delete a sensor in a project ?

• How do I delete an emulated sensor?

• How do I handle "customers of customers" in Studio and the API?

• How do I know If I am an Organization administrator?

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API

• Are Self-signed SSL Certificates accepted?

• Can I integrate real-time updates with ArcGIS?

• Do you resend events if there are any Cloud-to-Cloud integration issues?

• Is your solution compatible with the Modbus protocol?

• What type of integrations exists to connect to other cloud solutions?

• Where can I find API documentation?

Commercial

• What is your volume pricing?

• Renewal and subscription FAQ

• What is the warranty period and can this be extended?

Connectivity

• What is Boost (high power usage)?

Security

• Is the Sensor data decrypted and where?

• Are self-signed certificates for the domain server allowed to your system?

• Is your product secure?

General

• Where is your production site located?

• Can you share details on your product roadmap?

• Do you support software updates to devices in the field?

• Documents

• How can I track the status of my support requests?

• What countries and regions do you support?

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