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  1. Help Center
  2. Common Questions

Common Questions

Account

  • How to view and update billing information
  • How can I unlock my account?
  • How to reset a lost or forgotten password

API

  • Can I integrate with ArcGIS?
  • Is your solution compatible with the Modbus protocol?
  • What type of integrations exists to connect to other cloud solutions?
  • Where can I find API documentation?

Commercial

  • Do you offer volume pricing?
  • Renewal and subscription FAQ
  • What is the warranty period?

Security

  • How do I report a security issue?
  • Is the sensor data encrypted?
  • Are self-signed SSL certificates accepted?
  • Security Whitepaper

General

  • Where is your production site located?
  • Are your devices certified?
  • Can you share details on your product roadmap?
  • Declarations of Conformity
  • Do you support software updates to devices in the field?
  • What countries and regions do you support?

Support

  • How can I track the status of my support requests?
  • How to contact support
  • What is the response time in case of issues?

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