Common Questions
Sensors
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What type of battery is used in the sensors? -
Can a sensor send more than 100 messages a day? -
Can the sensor battery be replaced? -
Do we have an Ex Zone certification? -
Do we lose sensor data in the event of a power outage? -
Does a sensor that is not connected to a Cloud Connector drain the battery faster?
Cloud Connector
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Are there any network actions required to activate the Cloud Connector? -
How many Sensors can one Cloud Connector handle? -
How much power (watt) does the Cloud Connector EU 4G consume? -
How much times does a sensor event use to reach the cloud? -
What cellular technology does the Cloud Connector use? -
What communication protocol is used?
Studio
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Can I have the temperature in Fahrenheit? -
Can I setup email and SMS alerts in Studio? -
How do I delete a sensor in a project ? -
How do I delete an emulated sensor? -
How do I handle "customers of customers" in Studio and the API? -
How do I know If I am an Organization administrator?
API
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Are Self-signed SSL Certificates accepted? -
Can I integrate real-time updates with ArcGIS? -
Do you resend events if there are any Cloud-to-Cloud integration issues? -
Is your solution compatible with the Modbus protocol? -
What type of integrations exists to connect to other cloud solutions? -
Where can I find API documentation?
Commercial
Connectivity
Security
General
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Where is your production site located? -
Are your devices certified? -
Can you share details on your product roadmap? -
Can you share some reference cases? -
Do you support software updates to devices in the field? -
Documents