Common Questions
Questions that are not related to existing products
Sensors
- Is your sensor submersible into the water?
- When is a humidity sensor expected to be in place?
- Do we have an Ex Zone certification?
- When is a Sensor considered "offline"?
- Can a sensor send more than 100 messages a day?
- What is the battery lifetime?
Cloud Connector
- How much power (watt) does the Cloud Connector EU 4G consume?
- What cellular technology does the Cloud Connector use?
- What is the delay between the Sensor data being send and received in the cloud?
- Are there any network actions required to activate this gateway?
- Is there any impact on other technologies surrounding the gateway?
- How many Sensors can one Cloud Connector handle?
Studio
- How do I know If I am an Organization Administrator?
- How do I delete a virtual sensor?
- How do I create a new Project in Studio?
- Can I switch the temperature to be in Fahrenheit instead of Celsius?
- How do I handle "customers of customers" in Studio and the API?
- Is it possible for set up alerts SMS or email alerts in Studio?
API
Commercial
Connectivity
Security
General
- Which Countries and Regions do you support?
- How can I track the status of my support requests?
- Documents
- Datasheets for sensors and Cloud Connector
- Do you support software updates to devices in the field?
- What is in a Pilot Kit?