Common Questions

Support

• How to contact support

• How can I track the status of my support requests?

• What is the response time when I contact support?

Commercial

• What is Extended Data Storage and how do I activate it?

• How can I pay my invoice?

• What is the warranty period for Disruptive Technologies devices?

• How to claim your warranty and get a replacement device

• Do you offer volume pricing?

Logistics

• How do I track my delivery or report a lost or damaged package?

• How do I return devices to DT via DHL?

• How do I return devices to DT via FedEx?

• What are the shipping terms and customs fees for Disruptive Technologies orders?

• What are the trade classification codes for DT products?

• What batteries do DT sensors use and how are they shipped safely?

General

• Which countries are supported for DT products?

• Where do I find device certifications and compliance info?

• Can your sensors be Ex-certified?

• Are sensors calibrated according to NIST?

• Where is your production site located?

• Can you share details on your product roadmap?

API

• Where can I find API documentation?

• Can I integrate with ArcGIS?

• Is Disruptive Technologies compatible with the Modbus protocol?

• What types of integrations are available to connect DT sensors to other cloud solutions?

Security

• How do I report a security issue?

• Is the sensor data encrypted?

• Are self-signed SSL certificates accepted for Data Connectors?

• Do Disruptive Technologies devices support over-the-air software updates?

Legal

• Declarations of Conformity

• Security White Paper

• General Terms and Conditions

• Software as a Service - Master Services Agreement