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Common Questions
Common Questions
Account
How to view and update billing information
How can I unlock my account?
How to reset a lost or forgotten password
API
Can I integrate with ArcGIS?
Is your solution compatible with the Modbus protocol?
What type of integrations exists to connect to other cloud solutions?
Where can I find API documentation?
Commercial
Do you offer volume pricing?
Renewal and subscription FAQ
What is the warranty period?
Security
How do I report a security issue?
Is the sensor data encrypted?
Are self-signed SSL certificates accepted?
Security Whitepaper
General
Where is your production site located?
Are your devices certified?
Can you share details on your product roadmap?
Declarations of Conformity
Do you support software updates to devices in the field?
What countries and regions do you support?
Support
How can I track the status of my support requests?
How to contact support
What is the response time in case of issues?
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