Common Questions

Support

• How to contact support

• How can I track the status of my support requests?

• What is the response time in case of issues?

Commercial

• Extended Data Storage

• Renewal and Subscription FAQ

• Invoice payment options

• How to view invoice history

• What is the warranty period?

• How to claim your warranty

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Logistics

• Delivery Q&A

• Shipping and Customs Information

• Product Classification in International Trade

• Battery Shipping Compliance

• How do I return devices via FedEx?

• How do I return devices via DHL?

General

• Cloud Connector (2nd Gen) supported countries

• Cloud Connector (1st Gen) supported countries

• Are your devices certified?

• Can your sensors be Ex-certified?

• Are sensors calibrated according to NIST?

• Where is your production site located?

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API

• Where can I find API documentation?

• Can I integrate with ArcGIS?

• Is your solution compatible with the Modbus protocol?

• What type of integrations exists to connect to other cloud solutions?

Security

• How do I report a security issue?

• Is the sensor data encrypted?

• Do you support software updates to devices in the field?

• Are self-signed SSL certificates accepted?

Legal

• Declarations of Conformity

• Security White Paper

• General Terms and Conditions