Common Questions

Account

• How to view and update billing information

• How can I unlock my account?

• How to reset a lost or forgotten password

API

• Can I integrate with ArcGIS?

• Is your solution compatible with the Modbus protocol?

• What type of integrations exists to connect to other cloud solutions?

• Where can I find API documentation?

Commercial

• Do you offer volume pricing?

• Renewal and subscription FAQ

• What is the warranty period?

Security

• How do I report a security issue?

• Is the sensor data encrypted?

• Are self-signed SSL certificates accepted?

• Security Whitepaper

General

• Where is your production site located?

• Are your devices certified?

• Can you share details on your product roadmap?

• Declarations of conformity (CE)

• Do you support software updates to devices in the field?

• What countries and regions do you support?

Support

• How can I track the status of my support requests?

• How to contact support

• What is the response time in case of issues?