This article explains how Disruptive Technologies ships sensors and Cloud Connectors, what shipping terms apply, and what import duties or taxes you may need to pay when your order arrives.
Who is this article for?
Customers who have placed or are about to place an order for Disruptive Technologies sensors or Cloud Connectors and want to understand shipping costs, delivery methods, and customs or tax responsibilities.
Shipping and customs details
Shipping terms: All sensors and Cloud Connectors are shipped using Free Carrier (FCA) terms from Oslo, Norway, in accordance with Incoterms® 2010. This means the listed product price does not include Import Duty or Value Added Tax (VAT) in your country; those costs are separate.
How we deliver: We partner with reputable courier services such as DHL, FedEx, and others. When your shipment arrives, you will pay any Import Duty and VAT directly to the courier. The courier will provide you with a VAT invoice for these charges.
Choosing your own courier: You also have the option to choose your preferred courier for delivery. This flexibility lets you work with a courier that best fits your needs and may simplify the import process for your organization.
VAT returns: If your company is VAT-registered, you can reclaim the VAT you paid to the courier according to your local VAT rules and regulations.
Import Duty within the EU: There is no Import Duty for Disruptive Technologies products within the European Union (EU). However, couriers may charge a customs handling fee for declaring goods imported from Norway. Be prepared for this potential fee when receiving shipments within the EU.
Need assistance?
Please feel free to reach out to our support team if you require additional assistance or have any further inquiries not covered in our Help Center. We are here to help!
Troubleshooting / FAQ
Q: Are import duties and VAT included in the product price?
A: No. The listed price for Disruptive Technologies products does not include Import Duty or VAT. You will pay these charges directly to the courier when your shipment arrives, and the courier will give you a VAT invoice.
Q: Will I have to pay Import Duty if I'm in the EU?
A: No Import Duty applies to Disruptive Technologies products within the EU. However, the courier may charge a customs handling fee for declaring goods imported from Norway.
Q: Can I get the VAT refunded?
A: If your company is VAT-registered, you can reclaim the VAT you paid to the courier, following your local VAT rules and regulations.
Q: Can I use my own courier instead of the default one?
A: Yes. Disruptive Technologies offers the flexibility to choose your preferred courier for delivery, which can help simplify the import process for your organization.