The Cloud Connector 4G (old version) has indicator symbols on the front that show its current status at a glance. This article explains what each symbol means.
Who is this article for?
Anyone who has installed a Cloud Connector 4G (old version) and wants to understand what the symbols on the front of the device indicate.
Symbol reference
|
|
A red cloud means the DT Cloud cannot be reached, usually due to a network or cellular problem. See 
A stable white cloud means the device is online and communicating with the DT Cloud.
A blinking cloud means the device is attempting to connect.
Dots represent cellular signal strength. No visible dots indicate a weak signal below 20%.
The Cloud Connector is starting up.
Connected through Ethernet.
Connected through the cellular network.Cloud Connector (2nd Gen)
Check out the Troubleshooting article for the Cloud Connector (2nd Gen) to learn what the status indicator light represents.
Troubleshooting / FAQ
Q: My Cloud Connector shows a red cloud. What should I do?
A: A red cloud means the DT Cloud cannot be reached. Check your network or cellular connection and refer to the troubleshooting guide. If the issue persists, contact support.
Q: There are no dots on the front. What does that mean?
A: No visible dots indicate a cellular signal strength below 20%. Try repositioning the Cloud Connector or moving it closer to a window for a better signal.