This overview shows all the different status symbols that can be displayed on a Cloud Connector and what they mean.
Cloud Connector Overview
The cloud is not reached
Connected to Cloud
Attempting to Connect
Cellular signal strength to the cellular network
The Cloud Connector is starting up. It has a different meaning when the Activity Monitor is active.
Connected through Ethernet
Connected through the cellular network
Troubleshooting
The Cloud Connector has different symbols that show its current error state that can be helpful for troubleshooting.
No symbols lit
- Remove the Cloud Connector from the power outlet, wait 30 seconds and re-insert it
- Insert the Cloud Connector in a different power outlet
- Check that there is light on the PoE-injector. If there is no light, test with another PoE-injector (if available)
- If PoE-injector is OK, try another Ethernet cable
- If this did not solve your problem, please contact us
Cellular connection, but no connection to Cloud
- Dots, but no Cloud means there is no connection to the Cloud.
- Remove your Cloud Connector from the power outlet, wait 30 seconds and re-insert it, check if the Cloud shows up
- Move the Cloud Connector to a different location. This is to see if there is cellular reception elsewhere
- Connect the Cloud Connector via Ethernet
- If this did not solve your problem, please contact us
Low cellular signal quality
- Cloud, but no dots mean that the signal quality is below 20%.
- 30% signal quality is recommended. Move the Cloud Connector to a different location to see if there is better cellular reception elsewhere
- Connect the Cloud Connector via Ethernet
- If this did not solve your problem, please contact us
Sensor symbol stuck
- Remove the Cloud Connector from the power outlet, wait 30 seconds and re-insert it
- If this did not solve your problem, please contact us
Sensors do not show up in Studio or in the API
- Remove your Cloud Connector from the power outlet, wait 30 seconds and re-insert it
- If this did not solve your problem, please contact us
No Ethernet connection
- Check your firewall settings to ensure the Cloud Connector is allowed to access the internet
- If this did not solve your problem, please contact us
No cellular connection
- Move the Cloud Connector to a different location. This is to see if there is cellular reception elsewhere
- Connect the Cloud Connector via Ethernet
- If this did not solve your problem, please contact us
Cloud Connector update
Cloud Connectors are sometimes updated with new firmware to add additional features. These updates are fully automatic.
- If the light on the left and right is lit the Cloud Connector is being updated
- Keep the unit powered on while this symbol is shown
- The update will be completed within minutes without loss of sensor data
Activity Monitor
The Cloud Connector has a special mode that lets you see its activity. When activating the Activity Mode the square symbol will blink every time a nearby sensor sends an event, even if the Cloud Connector is offline.
- To activate this mode, press and hold the bottom half (see figure) of the Cloud Connector’s surface
- When the sensor icon appears after 2 seconds, remove your hand
Sensor Data Received
Each flash of the sensor symbol represents a data packet received from a sensor in close proximity to the Cloud Connector.
Tip: Press a sensor while you are close to the Cloud Connector to see if the Cloud Connector is able to pick up the signal.
- Cellular Signal Strength
The dots represent the signal strength of the cellular network. During activity mode, the Cloud Connector will show the signal strength even though it is connected through ethernet.
- Network activity
The Ethernet or cellular symbols flash according to the network activity. When data is sent to or received from the Cloud the symbol will flash. When connected via Ethernet the Ethernet symbol will show, when on cellular the cellular symbol will show.