If you see the "Not found" error when trying to claim a device in Studio, it means the Kit or Device ID could not be located in the DT system.
Who is this article for?
Studio users who encounter this error when claiming a kit or device.
What do you need?
- The Kit ID or Device ID from the packaging or device label
Steps
- If you entered the device ID manually, double-check for typos or misread characters and try again.
- If possible, try scanning the QR code on the device or packaging instead of entering the ID manually.
- If the error persists, contact DT Support and include the Kit ID or Device ID so we can investigate.