Installing Cloud Connectors (previous versions)

This guide shows how to install previous versions of Cloud Connector so that it can forward the data from your sensors to the cloud. For larger installations, please plan before starting.

The phase-out of 2G and 3G is already in progress in numerous countries. For more information on timelines, please visit the following article. As a result, EU 2G/3G devices are anticipated to lose compatibility with cellular networks soon.

Installation video

Installation steps

The installation requires neither configuration nor pairing and takes only minutes through the following steps:

  1. What you need
  2. Find the optimal location
  3. Claim the device
  4. Mount the Cloud Connector
  5. Connect to power
  6. Connect to Ethernet (optional)
  7. Verify that the Cloud Connector is online 

When the Cloud Connector is online, nearby sensors will automatically send encrypted data to your account in the cloud. See below for detailed installation guidance, and refer to troubleshooting if the device is not coming online or has a weak connection.

Additional information

Please make sure to check out our Common Questions section, where we gathered some of the most usual Q&A for additional help during installation.

What you need

A Cloud Connector together with the parts included in the box. It is helpful to have Studio available on a mobile phone during the installation for easy identification and naming.

Find the optimal location

An optimal Cloud Connector placement ensures a stable connection to sensors and sometimes reduces the need for additional Cloud Connectors.

Placement in the middle of the installation area gives good coverage, while a corner placement limits sensor coverage. Install the Cloud Connector avoiding blockages, typically high on the wall or ceiling. 

A Cloud Connector will cover sensors within 25 m (80 ft) in a typical office environment. The range increases by using range extenders or installing them in open spaces. However, it can decrease in locations with thick walls, metal constructions, or other elements that limit radio waves from traveling freely.

  • Place in a non-condensing environment, 0 to 45 °C (32 to 113 °F), and a 10-90% RH
  • Do not place inside metal cabinets as it will negatively affect range and coverage
  • Do not place outside unless inside a suitable protective casing
  • Ensure that the Cloud Connector either has a cellular connection at the selected location or that Ethernet infrastructure is in place

ccon_placement.pngIf a power socket is not available near the optimal location, an Ethernet cable, up to 100 meters (328 feet) long, can be used to provide power flexibly.

Claim the device

To have the device show up in Studio Organization, it must be claimed beforehand. Cloud Connectors are claimed by either scanning the Kit ID on the packaging or by scanning individual device IDs. IDs can also be entered manually if needed.

Need help with claiming?

For more information about claiming, please visit the following article: How to claim devices in Studio.

Mount the Cloud Connector

Stick the mounting bracket to the surface where you want to mount the Cloud Connector.

Fasten the mounting bracket with screws [1] and place the Cloud Connector in the mounting bracket until you hear a "click" [2] that confirms a successful mounting.


For temporary installations, the tape on the mounting bracket is suitable as an alternative to screws. Make sure to fasten the tape on a flat, dry and clean surface to avoid the tape loosening from the surface.

Instead of using screws or tape, you can also fasten the mounting bracket robustly using cable strips.

Connect to power

The Cloud Connector can receive power from an electrical outlet using the included PoE-injector or directly from a PoE device like a switch.

Power from an electrical outlet


  1. Connect the Ethernet cable to the Cloud Connector
  2. Connect the other end of the cable to the Data + Power or Out port on the PoE-injector
  3. Plug the PoE-injector into the electrical outlet using the included plug adapter

Power from a PoE device


  1. Connect the Ethernet cable to the Cloud Connector
  2. Connect the other end of the cable to the PoE port

If no lights are on the display when plugged into the power source, go troubleshoot.

Connect to Ethernet (optional)

Plug the Ethernet cable into the data IN port of the PoE-injector or directly to a PoE device with an Internet connection.

The Cloud Connector will automatically switch over to using Ethernet instead of cellular.

When connecting the Cloud Connector to the local network via Ethernet, the network security configuration must allow the Cloud Connector to access required network ports and resources.

Firewall configuration for Cloud Connectors

Verify that the Cloud Connector is online

If a white cloud appears on the Cloud Connector display, it is successfully connected to the Cloud. If the cloud is blinking, it is still trying to connect.


If a red cloud appears on the Cloud Connector, go to troubleshooting.

Experiencing an installation issue?

If you have any additional questions or if any problem should occur during installation, please reach out to us.