This article explains how to reach the Disruptive Technologies support team, including all available contact methods, hours of availability, and scheduled closures.
Who is this article for?
Anyone who needs technical help with Disruptive Technologies sensors, Cloud Connectors, or the DT Studio platform, whether you have a hardware issue, a software question, or need troubleshooting assistance.
Have a commercial question?
If you need a quote or have questions about products before purchasing, please contact our Sales Team through our contact form instead.
Ways to contact support
Write to us
You can send a request at any time using one of these methods:
- Submit a Request Form on our support site.
- Email us at support@disruptive-technologies.com.
- Contact us directly through DT Studio.
When using the Request Form, select "Sensor or Cloud Connector issue" from the drop-down menu for any hardware-related problems, "Studio/API" for any Studio or API issues or questions or select "Other" for all other types of requests.
If you believe your device has a hardware problem and troubleshooting hasn't resolved it, please visit our Warranty guide for next steps.
Call us
EU: +44 808 164 1905 (08:00–16:00 CET/CEST)
Availability
The support team is available Monday through Friday, 08:00–16:00 CET/CEST. We do our best to respond to every request within two business days.
If you send a request outside of these hours, we'll work on it as soon as we're back.
Languages: Support is available in English and Norwegian.
Scheduled closures (public holidays)
The support channel is closed on the following dates:
- Dec 24, 2025
- Dec 25, 2025
- Dec 26, 2025
- Dec 31, 2025
- Jan 1, 2026
- April 2, 2026
- April 3, 2026
- April 6, 2026
- May 1, 2026
- May 14, 2026
- May 17, 2026
- May 24, 2026
- May 25, 2026
- Dec 24, 2026
- Dec 25, 2026
- Dec 26, 2026
- Dec 31, 2026
Troubleshooting / FAQ
Q: I have a sales or pricing question. Should I contact support?
A: No. For quotes or pre-purchase product questions, please use the Sales contact form instead of the support team.
Q: Which option should I choose on the request form?
A: Select "Sensor or Cloud Connector Issue" if your sensor or Cloud Connector has a physical or hardware-related problem. For Studio or API issues, please select the "Studio/API" form. For anything else (software, account, integration questions), select "Other".
Q: How quickly will I get a response?
A: The support team aims to respond within one business day during operating hours (Monday–Friday, 08:00–16:00 CET/CEST). Requests sent outside these hours will be addressed the next working day.