This article answers common questions about delivery times, package tracking, and what to do if your package is lost or damaged.
Who is this article for?
Anyone who has placed an order with Disruptive Technologies and wants to track their shipment, hasn't received tracking information, or has received a lost or damaged package.
What do you need?
- Your order confirmation or Sales Order number (if available)
Delivery Times and Package Tracking
Once your order has been processed, our logistics department will send you an email with your tracking number and Sales Order number. If you haven't received this email, please contact our support team for assistance.
Customs and International Shipping
If your order is being delivered outside Norway, or if you have customs-related questions, you can find detailed information in our What are the shipping terms and customs fees for Disruptive Technologies orders? article.
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify our support team as soon as possible. We will initiate an investigation and work towards a satisfactory resolution.
Troubleshooting / FAQ
Q: I haven't received a tracking email. What should I do?
A: Check your spam or junk folder first. If you still can't find the email, contact our support team with your order details, and they will provide your tracking information.
Q: My package arrived damaged. Who do I contact?
A: Contact our support team immediately. They will investigate the issue and work with you to resolve it.
Q: My order is shipping internationally. Are there customs fees?
A: International orders may be subject to customs fees. See our What are the shipping terms and customs fees for Disruptive Technologies orders? article for full details.