No online Cloud Connector nearby

The sensor can only send data to the cloud if a nearby online Cloud Connector exists.

Service disruption

Cloud service disruptions can impact sensor connectivity.

Temperature outside the operating range

Sensors may stop reporting data if:

• Temperature for sensor's unit is outside the range of 0°C to 50°C (32°F to 120°F)
• Humidity is over 95% or condensation is present. The sensor is not designed to operate in condensing environments, and condensation at any RH level is outside the supported operating range.

Mechanical damage

The sensor is sealed and robust, but impacts can damage it.

Water penetration

The sensor is not waterproof (IP20), so any exposure to water/condensation will cut its lifespan short.

Depleted battery

The sensor needs a working battery to measure temperature and send radio messages. 

Regional product incompatibility

DT devices have two versions: EU and US that use different radio frequencies.

Cloud Connector is out of range

The sensor can only send data robustly to the cloud if a nearby online Cloud Connector exists.

• Install Cloud Connector near the sensor according to best practices
• Conduct Cloud Connector (2nd Gen) troubleshooting

Environmental challenges

The sensor's placement affects signal strength. Metal or glass doors, as well as enclosed spaces with thick walls can weaken connectivity.

• Check the sensor's location and reposition it if needed for better signal. Try repositioning the Cloud Connector closer to the sensors, ensuring a stronger and more stable connection.
• Look for changes like moved Cloud Connectors, new walls, or other obstacles affecting radio communication.

Electromagnetic interference

Strong electromagnetic interference may inhibit radio reception in the sensor or the Cloud Connector, causing intermittent communication loss even with a strong connectivity indication.

• Move the Cloud Connector and/or the sensor away from the source of electromagnetic interference. Typical sources of electrical interference are: RFID access systems, other equipment containing radio transmitters, or faulty electronic equipment.

No Probe detected

The sensor is not detecting a valid connection from the probe wire, possibly due to poor insertion, damaged cable, or incorrect wire configuration with the terminals

• Tug (firmly but gently) on each wire to check for looseness. If loose, remove and reinsert the wires until resistance is felt.
• Strip more rubber if needed to expose the metal wire for better connection.
• Ensure wires are in correct order as shown in the sensor’s Studio page.

Broken or disconnected probe wire

The probe cable may be damaged, disconnected, or bent inside the terminals

• Check the probe cable for visible damage or bends.
• Ensure the wires are fully inserted and not bent inside the connectors.
• Strip more rubber if needed to expose the metal wire for better connection.
• Try testing the cable with another sensor or measuring the resistance. If the probe is damaged, it needs to be replaced.

Placement of the probe

If the probe is not positioned properly, it may record temperatures that differ significantly from the expected values.

• Reposition the probe inside the unit and check for temperature differences.
• Place the probe closer to the cooling element to match expected values.
• Avoid placing the probe near external heat or airflow sources.

Impact of electrical equipment

If the sensor reports false or inconsistent detections, it may be affected by electromagnetic interference (EMI). This can happen when the sensor is installed too close to devices like fluorescent lights, motors, or large electrical machinery, which can disrupt its temperature measurement.

• Reposition the sensor. Make sure to mount the sensor away from any possible electromagnetic interference.