Support

• How to contact support
• How can I track the status of my support requests?
• What is the response time when I contact support?

Commercial

• What is Extended Data Storage and how do I activate it?
• How can I pay my invoice?
• What is the warranty period for Disruptive Technologies devices?
• How to claim your warranty and get a replacement device
• Do you offer volume pricing?

Logistics

• How do I track my delivery or report a lost or damaged package?
• How do I return devices to DT via DHL?
• How do I return devices to DT via FedEx?
• What are the shipping terms and customs fees for Disruptive Technologies orders?
• What are the trade classification codes for DT products?
• What batteries do DT sensors use and how are they shipped safely?

General

• Which countries are supported for DT products?
• Where do I find device certifications and compliance info?
• Can your sensors be Ex-certified?
• Are sensors calibrated according to NIST?
• Where is your production site located?
• Can you share details on your product roadmap?

API

• Where can I find API documentation?
• Can I integrate with ArcGIS?
• Is Disruptive Technologies compatible with the Modbus protocol?
• What types of integrations are available to connect DT sensors to other cloud solutions?

Security

• How do I report a security issue?
• Is the sensor data encrypted?
• Are self-signed SSL certificates accepted for Data Connectors?
• Do Disruptive Technologies devices support over-the-air software updates?

Legal

• Declarations of Conformity
• Security White Paper
• General Terms and Conditions
• Software as a Service - Master Services Agreement